Why a CRM Is Not Enough for a Modern Membership Organisation.
A CRM can centralise member records and improve internal processes, but managing data is not the same as managing the complete membership experience. Discover the difference between a CRM, an integrated technology stack and a connected membership platform.
AI Is Moving Fast. Is Your Membership Data Ready for It?
AI adoption is accelerating across membership organisations, but getting value from it requires more than choosing the right tools. We explore why connected, well-governed member data matters, how to avoid unrestricted AI access, and why human oversight remains essential.
5 Lessons Membership Organisations Can Learn From Recent Security Incidents
Recent incidents involving Beacon CRM, Blackbaud, HubSpot and the Salesforce ecosystem show that protecting member data is about far more than preventing a traditional cyberattack. We explore five lessons membership organisations should take from them, from backup security and integrations to data governance, AI and incident response.
Why Operational Efficiency Has Become a Strategic Advantage for Membership Organisations
Membership teams are being asked to deliver more without the same growth in capacity. We explore why operational efficiency, connected technology and better processes are becoming strategic advantages for membership organisations.
The Equality Act Guidance Has Changed: What Membership Associations Should Review in 2026
Updated Equality Act guidance is prompting membership associations to take a fresh look at accessibility across the member journey. From applications and communications to events and member data, we explore what the 2026 Code of Practice means in practice, and why anticipating members’ needs matters more than simply responding when barriers arise.
Membership Management Is Entering a New Era
Every relationship begins with optimism, including the one with your conference software. What started as the perfect fit can, over time, become something you work around rather than work with. If your team spends conference season reconciling data, managing spreadsheets and stitching disconnected systems together, the issue may not be your event platform at all. It may simply be that your organisation has outgrown the way it’s managing conferences.
Have you outgrown your conference software?
Every relationship begins with optimism, including the one with your conference software. What started as the perfect fit can, over time, become something you work around rather than work with. If your team spends conference season reconciling data, managing spreadsheets and stitching disconnected systems together, the issue may not be your event platform at all. It may simply be that your organisation has outgrown the way it’s managing conferences.
Membership Growth Planning: 7 Practical Strategies to Prioritise in 2026
Membership growth isn’t just about attracting new members. The most successful membership organisations focus on engagement, retention, member value, and operational efficiency alongside recruitment. In this guide, we explore seven practical strategies that can help membership organisations build sustainable growth in 2026 and beyond.
New GDPR Rules: Is your Membership Organisation Ready?
A new data protection requirement comes into force in June 2026, introducing mandatory processes for handling formal data protection complaints. The change applies not only to UK membership organisations, but to any organisation that processes UK personal data. While many organisations will focus on the compliance implications, the real challenge often lies elsewhere. New complaint handling requirements, subject access requests, and consent management all become significantly harder when member data is spread across multiple systems, spreadsheets, and teams. Here’s why the latest legislation may be highlighting a much bigger data management problem.
7 ways members may expect you to improve in 2018 because of Customer Experience
Customer Experience (CX) is becoming increasingly established. CEOs are recognising that customers today are empowered and that the customer perception of their brand is one of their most valuable assets. Every step of the customer journey needs to give a solid brand image that delivers on all pre-sale promises. A study in 2016 found that 75% […]